Our Philosophy of Service

We are committed to serving residents and their loved ones by Leading the Way to Better Living™ and providing exceptional accommodations, services and care. Inspired by those who live in our communities, our Philosophy of Service guides every Parkland team member in their daily work: Your Life. Your Choice. Your Home.

Our Philosophy of Service is shared with every resident as part of their welcome package and is also posted in every community.

Your Life. Your Choice. Your Home.

You will make the decisions about how you live your life. We will talk with you to understand your needs and wishes and these will be reflected in our service to you. We will respect your choices and the choices of those who share your community.

We will work together to create a relaxed and comfortable atmosphere where you feel at home. We will help you keep the relationships you have and create opportunities for you to build new ones.

This is your home and we work where you live. When you need support, we will be there for you. Our team members are committed to providing compassionate care and exceptional service that respects you and your family. Our Guiding Principles help us stay true to this promise. We are compassionate, honest, professional and safe.